NEED HELP?

To take advantage of an Yves Rocher offer received in the mail, by package or by magazine use this simple online ordering system.

 

Below, you will find the answers to the main questions we receive concerning this service. Nevertheless, if you do not find the answer to your question, we invite you to contact our customer services or to call us at 1 800 361-2746  from  Monday to Friday 8 am -11:30 pm  and  Saturday 8 am - 8 pm (ET).

1. How to order on the Internet?
2. How do I place an order?
3. How to delete a product from my order?
4. Where to visualize the amount of my order?
5. How to validate my order?
6. How to know in which stage of my order I am at?
7. What is the delivery time?
8. How can I be sure that my credit card information is secure?
9. Can orders placed on yvesrocher.ca/order be delivered abroad?
10. Right to cancel – Satisfaction guarantee, what do you mean?

 

1. How to order on the Internet?

1. You will need your mail offer and your order form.
2. Enter your Key Code Number in the space provided. The Key Code Number is a 4 digit code which allow you to order items from your printed promotional offer quickly and easily. The Key Code Number is located on the upper right hand corner of your order form in a yellow box.
   
3. If you are a returning customer, your Customer Number is located in a pink box (next to your Key Code Number) in the upper left hand corner of the order form you received in the mail. Your customer number is attributed after your first order.

 

2. How do I place an order?

On the right of your screen you can see a small version of your order form. To begin your  order click the button TO ACCESS THE ORDER FORM. It is here that you choose your gift and indicate the products you would like to purchase.

You will immediately find every zone of your order form on a single page.

Once your products references or short code are entered, choose the amount you wish to receive and click ADD TO SHOPPING BAG.

If you are confused about a part of the form, click on Offer Detail for more information.

 

3. How to delete a product from my order?

At any time, you can delete product from your order by clicking the button Delete on the input screen.

 

4. Where to visualise the amount of my order?

The amount of your order is visible at the bottom of the page’s order form, or by clicking the upper right basket of the screen.

 

5. How to validate my order?

Once your order is seized, click the button at the bottom of page VALIDATE MY ORDER.

 

6. How to know in which stage of my order I am at?

At the top of your screen are the various stages of your order:

• In the YOUR ORDER section, you choose your gifts and seize your references or short codes relative to your promotional flyer.
• In the MY SHOPPING BAG section, you visualize the detail of your order.
• In the SHIPPING section, you verify or inform your address and phone number.
• In the VALIDATION section, You find the summary of your order and addresses of delivery and invoicing.
• In the PAYMENT section, you register your payment.

Use the section guide to find at what stage are you.. In case of modification, you can go back, by clicking the desired section.

 

7. What is the delivery time?

Your order is processed immediately by Yves Rocher. Please allow a maximum of 10 business days for delivery of your parcel.

 

8. How I can be sure that my credit card information is secure?

On the Yves Rocher website, your transactions are completely secure.
When you choose to pay by credit card, we use a secured server. It sends all data to your bank, using a method of encrypted communication and thus unreadable by any third party (SSL).

 

9. Can orders placed on yvesrocher.ca/order be delivered abroad?

No.
Orders placed on our site www.yvesrocher.ca/order  can only be delivered in Canada. To place orders to be delivered to another country, please consult the list of countries where Yves Rocher is established at www.yves-rocher.com

 

10. Right to cancel – Satisfaction guaranteed, what do you mean?

You have our pledge of excellence for every product we create at Yves Rocher. Try any of our products without risk. If you are not satisfied with our Botanical Beauty Care products, simply return your selection with proof of purchase for a full refund or credit of your purchase price, no questions asked.

To know the modalities of Right to cancel – Satisfaction guaranteed, please refer to the "Conditions of sale".